1. About Danish Nanny Agency
Danish Nanny Agency ("DNA", "we", "us" or "our") is a premium childcare concierge brand operated by Christel Winther Wedding & Events, CVR No. 26920531, a registered Danish sole proprietorship.
Danish Nanny Agency provides managed childcare services for international families, hotels, weddings, private events and travel arrangements in Denmark.
Christel Winther Wedding & Events is the contracting service provider operating under the Danish Nanny Agency brand.
These Terms & Conditions apply to childcare services booked directly with Danish Nanny Agency. Separate written terms may apply to corporate clients, hospitality partners and bespoke event arrangements.
2. Our Service Model
Danish Nanny Agency provides a managed childcare concierge service.
We are responsible for handling client enquiries, coordinating bookings, matching families with suitable childcare professionals, managing the agreed service arrangements and payments, and providing client support.
Childcare is delivered by selected independent partner nannies working with Danish Nanny Agency. They are not engaged or paid directly by the client unless a separate arrangement has been expressly agreed in writing.
Danish Nanny Agency remains the client's primary contractual and administrative point of contact throughout the booking.
3. Our Childcare Services
Our services may include hotel childcare, wedding and event childcare, private in-home childcare, vacation childcare, overnight support, travel nanny arrangements and other bespoke childcare solutions.
The precise services, number of children, staffing arrangements, location, dates, hours and any special requirements will be specified in the individual booking confirmation.
Services are subject to availability and suitability. We reserve the right to decline requests that cannot be delivered safely or appropriately.
4. Enquiries and Booking Confirmation
Submitting an enquiry does not create a confirmed booking or guarantee the availability of a particular nanny.
Following an enquiry, our concierge team will review the requirements, assess availability and provide a tailored proposal or quotation.
Before confirming a booking, the client will receive the agreed service details, total price, payment terms and applicable cancellation conditions.
A booking becomes confirmed when Danish Nanny Agency issues written booking confirmation following the client's acceptance of the agreed terms, including any payment conditions stated in the quotation.
Any subsequent changes must be agreed with Danish Nanny Agency.
5. Our Partner Nannies
We aim to match each family with a childcare professional whose experience and suitability align with the requirements of the booking.
Our selection process considers relevant experience, references, professional conduct, communication, discretion and the needs of the children involved.
Specific qualifications, certifications, language skills or specialist experience are guaranteed only where expressly confirmed in writing for the individual booking.
Where appropriate and available, Danish Nanny Agency may arrange an introduction to the assigned nanny before the service begins.
6. Pricing and Payment
Danish Nanny Agency provides tailored pricing based on the nature and duration of the service, number and ages of children, staffing requirements, location, timing and any specialist needs.
The total price, currency, applicable taxes and any concierge, transport, travel, accommodation or other agreed charges will be disclosed before the booking is confirmed.
Any deposit, balance payment or payment deadline will be stated in the individual quotation or booking confirmation.
Unless expressly agreed otherwise in writing, payment is made to Danish Nanny Agency rather than directly to the assigned nanny.
Additional services or expenses will not be charged without a disclosed contractual basis or the client's prior agreement.
7. Cancellations and Booking Changes
We understand that travel and family arrangements may change.
Cancellation terms, including any applicable charges and refund entitlements, will be provided in writing before the client confirms a booking.
Any cancellation charge must have been clearly communicated and accepted as part of the booking arrangement. Any applicable statutory cancellation or withdrawal rights remain unaffected.
Requests to change dates, times, locations, the number of children or service requirements should be communicated to Danish Nanny Agency as early as possible.
We will make reasonable efforts to accommodate changes, subject to availability and the needs of the children. Any additional charge must be communicated and agreed before the change is confirmed.
8. Changes or Cancellation by Danish Nanny Agency
In the event that an assigned nanny becomes unavailable, Danish Nanny Agency will make reasonable efforts to arrange a suitable replacement.
A replacement is subject to availability, suitability and the client's agreement where the proposed change materially affects the booking.
If Danish Nanny Agency cannot provide the agreed service or a suitable alternative, the client will be entitled to an appropriate refund for services not delivered, without prejudice to any additional mandatory legal rights.
We will communicate material changes promptly and work with the client to find an appropriate solution.
9. Child Safety and Parental Responsibilities
The safety and wellbeing of children are central to our service.
Parents or legal guardians must provide accurate information necessary for safe childcare, including the children's ages, relevant routines, emergency contacts, allergies, medical needs, behavioural or developmental requirements, and any relevant safety considerations.
The client must ensure that the agreed childcare location is reasonably safe and suitable for the service.
A parent, legal guardian or authorised responsible adult must remain contactable throughout the booking and be available in the event of an emergency.
Children will only be released to individuals authorised by their parent or legal guardian.
Outings, swimming, transport and activities outside the agreed childcare location require appropriate prior parental permission and must be within the agreed service scope.
10. Health Information, Medication and Emergencies
Relevant medical and health information must be communicated through the channel designated by Danish Nanny Agency before childcare begins.
Any sensitive health information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Medication may only be administered where this has been specifically agreed and the assigned nanny is able and appropriately authorised to undertake the task.
In an emergency, the nanny may contact local emergency services, including 112 in Denmark, and will make reasonable efforts to notify the child's parent or guardian as soon as practicable.
Danish Nanny Agency does not provide medical treatment or nursing services unless explicitly included in a separately agreed specialist arrangement.
11. Service Hours and Handover
Childcare begins and ends at the times stated in the booking confirmation.
The client must ensure that an appropriate handover takes place at the beginning and end of the booking.
If the parent or authorised guardian is delayed, they must notify Danish Nanny Agency promptly. We will prioritise the child's safety while arranging a suitable handover.
Any additional childcare time will be handled according to the overtime or extension terms disclosed and agreed for the booking.
12. Hotels, Venues and Referral Partners
Hotels, concierges, wedding planners and other partners may introduce clients to Danish Nanny Agency or coordinate requests on their behalf.
Unless expressly agreed otherwise, a referral does not make the hotel, venue or introducing partner the provider of childcare.
Danish Nanny Agency remains responsible for the services it has contracted to provide.
Corporate, hospitality and event partners may be subject to separate commercial agreements.
13. Confidentiality and Privacy
We respect the privacy of the families, children and partners who trust us with their information.
Personal information is processed only for appropriate and lawful purposes, and access to children's information is restricted according to operational need.
Relevant information may be shared with the assigned childcare professional where necessary for the safe delivery of the service.
Photographs, videos or other identifiable images of children will not be used for marketing without separate, appropriate permission.
Further details about data collection, processing, retention and individual rights are provided in our Privacy Policy.
14. Responsibility and Liability
Danish Nanny Agency is responsible for its own contractual obligations and for managing the services it agrees to provide.
Our independent partner model does not remove responsibilities that Danish Nanny Agency may have towards clients under applicable law.
Each party remains responsible for its own acts and omissions to the extent provided by law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protections.
Where an event outside the reasonable control of the parties prevents performance, Danish Nanny Agency will communicate promptly and seek an appropriate solution. The client's statutory rights remain unaffected.
15. Questions, Concerns and Complaints
If a client has any concern regarding a booking or the childcare provided, they should contact Danish Nanny Agency as soon as reasonably possible.
We will review the circumstances, communicate with the relevant parties and seek a fair resolution.
Concerns involving child safety will be treated as a priority.
Complaints may be submitted to [email protected].
16. Governing Law
These Terms are governed by Danish law, subject to any mandatory consumer protection rules that may apply.
Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under applicable law.
17. Contact and Legal Information
Danish Nanny Agency Operated by Christel Winther Wedding & Events CVR: 26920531 Bukkeballevej 2D 2960 Rungsted Kyst, Denmark Email: [email protected] Website: www.danishnannyagency.com